FAQ
Got Questions? We’ve Got Answers.
General Questions
What documents do I need to rent a car ?
You need a valid driving license, a passport or ID card, and a deposit.
Is there a minimum age to rent a car ?
Yes, drivers must be at least 21years old.
Do I need an international driving license ?
If your license is not in English or EU format, an international license is recommended.
Can someone else drive the car ?
Yes, but additional drivers must be registered and show their license.
Payment & Booking
How can I pay for my rental ?
We accept credit cards, debit cards, and sometimes cash (depending on the rental).
Do I need to pay a deposit ?
Yes, a deposit is required. It will be refunded after the car is returned in good condition.
Can I book online or by WhatsApp ?
Yes, we accept bookings through our website, email, or WhatsApp for your convenience.
Is a credit card required ?
A credit card is usually preferred for deposit, but contact us for alternatives.
Insurance & Coverage
Is insurance included in the rental price ?
We accept credit cards, debit cards, and sometimes cash (depending on the rental).
What happens if I have an accident ?
You must contact us immediately and follow the insurance procedure.
Does insurance cover all damages ?
No, insurance may not cover negligence, driving under influence, or damage to tires, windows, and interior.
Pick-up & Drop-off
Can I pick up the car at the airport ?
Yes, airport pick-up and drop-off are available upon request.
Do you deliver cars to hotels or villas ?
Yes, we can deliver and collect cars at your location (subject to availability).
What if my flight is delayed ?
No worries, just give us your flight details and we’ll adjust the schedule.
Can I return the car to a different location ?
Yes, one-way rentals are possible. Extra charges may apply.
Rental Terms
What is included in the rental price ?
Rental, basic insurance, local taxes, and road assistance. Fuel is not included.
What is your fuel policy ?
Usually “Full to Full” – you return the car with the same amount of fuel.
Is there a mileage limit ?
Most rentals include unlimited mileage, but check with us for details.
Are pets allowed in the car ?
Yes, but please keep the car clean and free of damage.
Is smoking allowed in the vehicles ?
No, smoking is not allowed in our cars. Cleaning fees apply if ignored.
Long-Term Rental
Do you offer monthly or long-term rentals?
Yes, with special discounted rates.
Is maintenance included in long-term rental?
Yes, maintenance and servicing are included.
Can I change or upgrade the vehicle during long-term rental?
Yes, depending on availability.
Extras & Additional Services
Can I rent a child seat or GPS ?
Yes, child seats, boosters, and GPS are available on request.
Do you offer transfers ?
Yes, private transfers are available upon request.
Can I rent a boat, jet ski, or scooter ?
Yes, we provide these services on request. Prices are available upon inquiry.
Cancellations & Changes
Can I cancel my booking ?
Yes, child seats, boosters, and GPS are available on request.
Can I extend my rental ?
Yes, just contact us as early as possible to confirm availability.
What happens if I return the car late ?
Extra charges may apply if the car is returned later than agreed.
